When a Customer Service Agent Is Speaking to a Customer,what

question 37

Multiple Choice

When a customer service agent is speaking to a customer,what type of communication is occurring?

• A)Upward communication
• B)Downward communication
• C)Horizontal communication
• D)Outward communication

---

Definitions:

Manual Automatic

A system or process that can be operated either manually by a human operator or automatically by a machine or software without human intervention.

Latch Instruction

The Latch Instruction in programmable logic controllers (PLCs) is used to maintain the output state until a specific reset condition is met.

Timer Instruction

An instruction in programming that initiates a timer, controlling how long a certain operation or event should last before proceeding.