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When a Customer Service Agent Is Speaking to a Customer,what

question 37

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When a customer service agent is speaking to a customer,what type of communication is occurring?


Definitions:

Financial Position

The snapshot of a company's assets, liabilities, and equity at a specific point in time, providing insight into its economic resources and obligations.

Operating Condition

The current state and functioning status of a company's operational processes and resources.

Insurance

A contractual arrangement where an insurer agrees to compensate the insured for specified loss, damage, illness, or death in return for payment of a premium.

Freight Charges

Costs associated with transporting goods from one place to another.

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