Customers Understand They Are One of a Number of People

question 32

True/False

Customers understand they are one of a number of people seeking assistance from a service provide; therefore customers accept being treated in an impersonal manner.

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Definitions:

Informal Network

is the set of relationships and channels of communication that are not officially prescribed but emerge naturally among people within an organization, often influential in spreading information and influencing decisions.

Horizontal Communication

Communication between peers.

Manage Conflict

The process of identifying and resolving differences between parties in a constructive manner.

Solve Problems

The process of finding solutions to difficult or complex issues.