When Communicating with a Customer,who Is Upset,the Service Provider Should

question 24

True/False

When communicating with a customer,who is upset,the service provider should not make eye contact or smile because it makes the customer feel intimidated.

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Definitions:

Productivity

The efficiency with which input resources are converted into outputs, often measured as the amount of goods or services produced per unit of input.

Wages

The monetary compensation paid by an employer to an employee in exchange for work performed, often specified in terms of hours, weeks, or tasks completed.

Factor Demand

The demand for input factors by businesses that are required to produce goods or services.

Outputs

The products or services generated by a business or an economic system.