A Team Has Just Been Assembled to Determine How to Make

question 59

Multiple Choice

A team has just been assembled to determine how to make their customer service center more efficient.The first question that was posed was "What is the specific problem that concerns us?" After spending time answering that question,they then moved on to the question of "What do we want more or less of?" What phase in the problem solving process is this group in?

• A)Identify and define the problem
• B)Analyze the problem
• C)Generate possible solutions
• D)Select the best solution

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Definitions:

Resources

Assets, both tangible and intangible, that are owned or controlled by a business and can produce value.

Adapt

The act of making adjustments or changes in order to better suit a new environment, situation, or set of conditions.

Liquidity

The ease with which an asset or security can be converted into ready cash without affecting its market price.

Asset

An asset is a resource owned or controlled by an individual, corporation, or government with the expectation that it will produce positive economic value.