The Ability to Process Orders Electronically and Increase the Speed

question 118

Multiple Choice

The ability to process orders electronically and increase the speed of communications via the Internet reduces

• A)customer satisfaction due to lack of human involvement.
• B)customer satisfaction due to hard-to-navigate websites.
• C)cognitive dissonance.
• D)distribution costs.
• E)customer involvement.

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Definitions:

Delusions of Control

False beliefs that one’s thoughts, feelings, or actions are being controlled by external forces.

Saint Michael

In Christian tradition, an archangel known for his role as a protector and a leader of the army of God against the forces of evil.

Persecution

The act of harassing or oppressing a person or group, especially because of their identity, beliefs, or practices.

Derailment

A common thinking disturbance in schizophrenia, involving rapid shifts from one topic of conversation to another. Also called loose associations.