The More ____ Involved with Delivering a Service, the Greater

question 61

Multiple Choice

The more ____ involved with delivering a service, the greater the degree of heterogeneity.

• A) mechanical efforts
• B) phone contact
• C) perishability
• D) tangibility
• E) human labor

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Definitions:

Duty

A moral or legal obligation to perform an action or uphold a standard of behavior.

Liability

The legal responsibility for one's actions or omissions, potentially resulting in the requirement to compensate for damage or loss.

Constructive Trust

An equitable trust that is imposed in the interests of fairness and justice when someone wrongfully holds legal title to property.

Indemnification

A legal obligation to compensate for loss, damage, or liability incurred by another party.