Using Appointments or Reservations for Scheduling Delivery of Services Is

question 23

Multiple Choice

Using appointments or reservations for scheduling delivery of services is an attempt to address the ____ characteristic of services.

• A)perishability
• B)intangibility
• C)heterogeneity
• D)inseparability
• E)homogeneity

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Definitions:

Corporations

Are legal entities established to conduct business, capable of entering into contracts, suing and being sued, and owning assets separate from their members or shareholders.

Deindividuation

A psychological state characterized by lowered self-awareness and decreased concern for social evaluation, often leading to uncharacteristic behavior within a group setting.

Group Situations

Circumstances or environments in which individuals interact within a collective or group setting.

Social Facilitation

Definition: The tendency for people to perform better on tasks when they are in the presence of others, due to the arousal elicited by being watched.