Service Activities Are Time-Dependent,meaning That the Service Must Be Provided

question 5

Multiple Choice

Service activities are time-dependent,meaning that the service must be provided at a point in time when customers want to use it.This point in time is also known as

• A)peak demand.
• B)preferred demand.
• C)off-peak demand.
• D)high-contact time.
• E)high intensity time.

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Definitions:

Protozoan

A diverse group of single-celled eukaryotic organisms, many of which are parasitic.

Bacterium

A large domain of prokaryotic microorganisms, typically a few micrometers in length, that can exist as single cells or in clusters, and have various roles in the environment, medicine, and industry.

Prion

Infectious agents composed of protein in a misfolded form, associated with several neurodegenerative diseases.

Virus

A microscopic infectious agent that can only replicate inside the living cells of an organism, leading to a variety of diseases in humans, animals, and plants.