Service Quality Is Defined as the Company's Perception of How

question 71

True/False

Service quality is defined as the company's perception of how well a service meets or exceeds customer expectations.

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Definitions:

Phenotype

The observable characteristics of a person, including appearance, personality, intelligence, and all other traits.

Genotype

An organism’s entire genetic inheritance, or genetic potential.

Differentiate

To recognize or ascertain what makes someone or something different or to distinguish between two or more things.

Zygote

The initial cell formed when a new organism is conceived by the union of an egg and sperm cell, marking the beginning of embryonic development.