One of the Best Ways to Better Understand Customer Needs

question 197

True/False

One of the best ways to better understand customer needs and expectations is to ask contact employees.

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Definitions:

Team Members

Individuals who are part of a group working together to achieve a common goal.

Goals

Targets or desired outcomes that an individual, team, or organization aims to achieve within a specific timeframe.

Distributed Leadership

Shares responsibility among members for meeting team task and maintenance needs.

Group Phenomenon

Involves the behaviors, dynamics, and outcomes that emerge from the interaction of individuals within a group.