Figure 55.2 -By Knowing the Interrelatedness of Various Snake Species,the Type of Species,the

question 18

Multiple Choice

Figure 55.2
-By knowing the interrelatedness of various snake species,the type of antivenom can be chosen depending on the species involved in the bite.Based on Figure 55.2,which snake antivenom would you administer to a person bitten by an Australian copperhead?

• A)taipan
• B)common brown snake
• C)red-bellied black snake
• D)death adder
• E)tiger snake

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Definitions:

Adaptive Selling

A need-satisfaction presentation format that involves adjusting the presentation to fit the selling situation, such as knowing when to offer solutions and when to ask for more information.

Objections

Concerns or arguments raised by a customer or client against a product or service being sold.

Rationalizations

The process of providing reasonable explanations or justifications for decisions, actions, or beliefs, often in retrospect.

Need-satisfaction Presentation

A sales technique where the salesperson focuses on identifying and meeting the needs of the customer as a way to persuade them to purchase a product or service.