Which of the Following Statements Is True in Regard to Customer

question 52

Multiple Choice

Which of the following statements is true in regard to customer service in international markets?

• A)The level of customer service tends to be equivalent to the domestic market
• B)The level of customer service tends to be lower than in the domestic market
• C)The level of customer service has many variations
• D)The level of customer service is of less importance than in the domestic market
• E)The level of customer service is generally higher

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Definitions:

Price Variance

The difference between the actual price paid for a purchase and the standard or expected price, usually applied to direct materials or direct labor costs.

Quantity Variance

A measure of the difference between the expected and actual quantities used in production, affecting materials or labor.

Overhead Absorbed

The overhead rate multiplied by standard units of volume.

Direct Labor Hours

The total amount of time spent by employees directly involved in manufacturing products or providing services.