The SERVQUAL Model Has Five Elements of Service Quality, Which

question 25

Multiple Choice

The SERVQUAL model has five elements of service quality, which of the following is NOT one of them?

• A)Reliability
• B)Assurance
• C)Tangibles
• D)Consumption
• E)Empathy

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Current Year

The present calendar or fiscal year in which business operations, transactions, or tax considerations are being referenced or conducted.

Form 2553

A tax form used by small businesses to elect to be treated as an S corporation for the purposes of federal taxation.

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