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The SERVQUAL Model Identifies Five Components of Service Quality

question 54

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The SERVQUAL model identifies five components of service quality.


Definitions:

Annual Sales

The total revenue a company generates from its operations over a one-year period.

Supply Chains

Networks involving organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer.

Supply Disruptions

Interruptions in the flow of goods or materials from suppliers that can lead to shortages and affect production or sales.

Exchange Rate Fluctuations

Variability in the value of one currency compared to another, affecting the cost of importing and exporting goods and services.

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