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From a point of equilibrium, which of the following would most likely result in a surplus?
Service Quality
The measurement of how well a service meets or exceeds the expectations of customers, often considered essential for customer satisfaction and loyalty.
Customer Expectations
The set of assumptions or beliefs about what services or products a company will provide and how they will be delivered, which influence customer satisfaction.
Organizational Metrics
Quantitative measures used to assess and track the performance and effectiveness of an organization.
Satisfied Customers
Individuals who have purchased a product or service and have their expectations met or exceeded by the experience.
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