One Research Study of TQM Successes and Failures Concluded That

question 87

Multiple Choice

One research study of TQM successes and failures concluded that a key ingredient in TQM programs is

• A) effective communication in all levels of management.
• B) excellent customer satisfaction.
• C) top management.
• D) formidable manufacturing practices.
• E) respected lower level employees.

---

Definitions:

Promoting

The act of creating awareness, generating interest, and increasing sales for a product or service through various marketing techniques.

Spyware

Software that is secretly installed on a computer without the user's consent with the purpose of monitoring user actions and collecting personal data.

Shirking

The act of avoiding or evading work responsibilities, often by doing less work or being less productive.

Performance Measures

Quantitative indicators used to evaluate the efficiency, effectiveness, and quality of an organization's activities.