Training Is Especially Important in Reinforcing the Customer Service Culture

question 10

Multiple Choice

Training is especially important in reinforcing the customer service culture at Zappos where

• A) new employees are offered $4,000 to quit.
• B) training lasts 7 weeks.
• C) training includes tests.
• D) trainees must graduate to be an employee.
• E) all of the above

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Definitions:

Internal Validity

The extent to which a study or experiment accurately establishes a cause-and-effect relationship between a treatment and its observed outcome.

Moderate Length

Refers to something not too long nor too short, typically considered to be of a reasonable or acceptable size or duration.

Complete Answers

Responses or solutions that comprehensively address questions or problems, leaving no aspect unexplored.

Random Assignment

In an experiment, the assignment of participants to experimental conditions on the basis of chance.