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A corporation uses environmental scanning to avoid strategic surprise.
Quality Cost Report
A detailed breakdown of all costs related to ensuring the quality of products, including prevention, appraisal, and failure costs.
Customer Returns
Merchandise that has been sold and later returned by the customer.
External Failure Cost
Expenses associated with defects that are found by the customer after the product has been delivered, including returns, repairs, and warranty claims.
Warranty Period
The specific timeframe during which a manufacturer or seller commits to repairing or replacing defective products at no charge to the customer.
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