Why Do You Think Customers Talk Much More About Negative

question 77

Essay

Why do you think customers talk much more about negative product and service experiences than positive ones?

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Definitions:

Potential Consumers

Individuals or groups who are identified as likely purchasers or users of a product or service, based on certain characteristics or behaviors.

Social Media

Digital platforms that allow users to create, share, or exchange information, ideas, pictures, and videos in virtual communities and networks.

Digital Materials

Electronic resources or content, such as e-books, databases, or software, accessible via computers or other digital devices.

Traditional Forms

Refers to the conventional, long-established ways of doing things or organizing society, often rooted in cultural or historical practices.