Customer Contact Personnel Should Not Allow the Lifetime Value of Individual

question 42

True/False

Customer contact personnel should not allow the lifetime value of individual customers affect the way they deal with customers because every customer should be treated equally.

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Definitions:

Self-blame

The act of holding oneself responsible for an event or situation that is not entirely under one's control, often leading to feelings of guilt or inadequacy.

Autonomic Arousal

The activation of the autonomic nervous system, leading to physiological reactions like increased heart rate or sweating.

Catharsis

The act of letting go and thus offering alleviation from intense or suppressed feelings.

Adaptive Manner

A way of adjusting or modifying behavior or methods to better suit new conditions or environments.