The Funeral Industry Was Sanctioned by the FTC in 1984

question 59

Multiple Choice

The funeral industry was sanctioned by the FTC in 1984 and 1994 for practices common in the industry that the FTC believed were not fair to consumers. To correct these misleading practices, the FTC issued a:

• A)cease and desist order.
• B)consent order.
• C)corrective advertising order.
• D)trade regulation ruling.

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Definitions:

Sending

The act of transmitting information, messages, or goods from one place or person to another.

Proxemics

Involves the use of space as people interact.

Semantic Barriers

Obstacles to communication that occur when the sender and receiver have different interpretations of the meanings of words or phrases used.

Selective Listening

When individuals block out information or only hear things that match preconceived notions.