In Order to Ensure a Positive Brand Image Is Developed

question 11

True/False

In order to ensure a positive brand image is developed through a company-sponsored blog, it is important to monitor and filter out negative comments made by customers.

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Definitions:

Nonverbal

Relating to communication that occurs through means other than words, including gestures, facial expressions, and body language.

Listening

The active process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.

Interpreting

The process of understanding and explaining the meaning of information or data, often within the context of language translation or data analysis.

Responding

The act of replying or reacting to something that has been said, done, or experienced.