Scenario 7-1 Medical Office Assistant

question 42

Multiple Choice

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC) , Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team.The primary focus of the MOA position is to provide office administration support services to two medical doctors.The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally, while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records.The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint.The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients.The standard office hours include some evening and weekend work.MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program.Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately.The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
-Refer to Scenario 7-1.The doctors at OMC have often used a rough and quick hiring interview process in selecting MOAs.They are not clear on the distinction between a screening interview and a selection interview.Which of the following best defines screening

• A)identifying individuals from the applicant pool who have minimum qualifications for the targeted position
• B)ensuring that the four designated groups are screened for employment equity criteria
• C)determining if the knowledge, skills, and abilities meet the minimum qualifications for the position
• D)selecting the most qualified applicants for the targeted position

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Definitions:

Workforce Size

The total number of employees or workers employed by a company, organization, or within a specific division or team.

Aggregate Planning Strategies

Approaches used by management to develop plans to meet production requirements, considering workforce size, inventory levels, and production rates.

Competitor

An individual or organization that competes against others in the same industry or market for customers, sales, or resources.

Capacity Option

An approach within operations management to adjust and allocate resources and production capability to meet fluctuating demand.