Scenario 7-1 Medical Office Assistant

question 3

Multiple Choice

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC) , Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team.The primary focus of the MOA position is to provide office administration support services to two medical doctors.The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally, while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records.The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint.The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients.The standard office hours include some evening and weekend work.MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program.Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately.The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
-Refer to Scenario 7-1.What is the minimum MOA qualification OMC should screen for

• A)Grade 12
• B)bookkeeping experience
• C)health-care software skills
• D)physical health

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Definitions:

Cognitive Development

The construction of thought processes, including remembering, problem solving, and decision-making, from childhood through adulthood.

Jean Piaget

A Swiss psychologist known for his pioneering work in the development of child psychology, particularly in his theories of cognitive development and epistemological view called "genetic epistemology."

Theory

A systematically organized set of concepts, explanations, and propositions that explain or predict events or situations by specifying relations among variables.

Visual System

The part of the central nervous system that allows organisms to see, including the eyes, optic nerves, and visual areas of the brain.