Scenario 7-1 Medical Office Assistant

question 57

Multiple Choice

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC) , Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team.The primary focus of the MOA position is to provide office administration support services to two medical doctors.The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally, while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records.The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint.The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients.The standard office hours include some evening and weekend work.MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program.Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately.The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
-Refer to Scenario 7-1.OMC wants the relationship between the actual number of MOAs hired and the number of MOAs who applied for the position to yield 0.05.What is this proportion of applicants called

• A)the applicant ratio
• B)the standard deviation
• C)the selection ratio
• D)the selection pool

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Definitions:

Self-interest

Self-interest describes actions or decisions motivated by personal gain or benefit, often without regard for others.

Expense

Money spent or costs incurred in an organization’s efforts to generate revenue, representing the cost of doing business.

Self-leadership

The practice of intentionally influencing one’s own thinking, behavior, and actions towards achieving personal or professional goals.

Group Members

Individuals who belong to a collective or team, working together towards shared objectives or interests.