Scenario 7-1 Medical Office Assistant

question 64

Multiple Choice

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC) , Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team.The primary focus of the MOA position is to provide office administration support services to two medical doctors.The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally, while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records.The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint.The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients.The standard office hours include some evening and weekend work.MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program.Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately.The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
-Refer to Scenario 7-1.The MOA reference check questions are designed to obtain standardized information on all the MOA applicants.Which of the following is NOT an example of this type of question

• A)How long, and in what capacity, have you known the applicant
• B)Can you provide me with an example of how the applicant exercised organization and time management
• C)Can you provide me with an example of when the applicant used intuition What actions did he or she take
• What was the result
• D)Can you tell me about the applicant's strengths and weaknesses

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Definitions:

Soiled Dressings

Bandages or materials that have been used to cover wounds and have become dirty or contaminated with bodily fluids and need to be changed to prevent infection.

Contaminated

Refers to objects or areas that have been infected with pathogens or polluted with hazardous substances.

Wound Treatment

Medical management and care strategies applied to injuries involving breaks in the skin or underlying tissues to promote healing and prevent infection.

Granulation

The formation of new, fibrous tissue during the healing process of a wound, which is indicative of healing.