Scenario 8-2 a New Call Centre, Quantum Inc., Is Hiring Individuals with Individuals

question 7

Multiple Choice

Scenario 8-2
A new call centre, Quantum Inc., is hiring individuals with call centre telephone experience and skills.The minimum qualifications are a Grade 12 diploma.Applicants must possess the ability to learn new skills and adapt to new situations.Turnover in the call centre industry is very high, so the CEO of Quantum wants the company's testing process to ensure that Quantum hires the most qualified applicants for the positions.
-Refer to Scenario 8-2.Which test method could Quantum Inc.use to test for telephone skills

• A)integrity test
• B)a telephone-based interview
• C)a personality test
• D)an emotional intelligence test

Comprehend the rationale behind assigning salespersons to specific accounts or territories.

Apply the 80/20 principle to sales strategy and account management.

Utilize sales technology for effective territory coverage and time management.

Understand the principles of routing and its significance for sales force efficiency.

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Definitions:

Poisson Parameter

A parameter of the Poisson distribution that represents the average number of occurrences of an event in a fixed interval of time or space.

Mean Number

The arithmetic average of a set of values, calculated by dividing the sum of all values by the number of values.

Poisson Probability

The probability of a given number of events happening in a fixed interval of time or space when these events occur with a known constant mean rate and independently of the time since the last event.

Binomial Probabilities

The probabilities of achieving a specific number of successes in a fixed number of Bernoulli trials, characterized by only two possible outcomes.