Scenario 8-2 a New Call Centre, Quantum Inc., Is Hiring Individuals with Individuals

question 7

Multiple Choice

Scenario 8-2
A new call centre, Quantum Inc., is hiring individuals with call centre telephone experience and skills.The minimum qualifications are a Grade 12 diploma.Applicants must possess the ability to learn new skills and adapt to new situations.Turnover in the call centre industry is very high, so the CEO of Quantum wants the company's testing process to ensure that Quantum hires the most qualified applicants for the positions.
-Refer to Scenario 8-2.Which test method could Quantum Inc.use to test for telephone skills

• A)integrity test
• B)a telephone-based interview
• C)a personality test
• D)an emotional intelligence test

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Definitions:

Iconic Memory

A type of visual sensory memory that holds an exact copy of the seen object for a very brief period of time.

Limbic System

Neural system (including the amygdala, hypothalamus, and hippocampus) located below the cerebral hemispheres; associated with emotions and drives.

Hippocampus

A region of the brain associated with memory formation, navigation, and emotional response.

Explicit Memories

Memories that can be consciously recalled, such as facts or events.