Scenario 9-1 Medical Office Assistant

question 3

Multiple Choice

Scenario 9-1
Medical Office Assistant
Okanagan Medical Clinic (OMC) , Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team.The primary focus of the MOA position is to provide office administration support services to two medical doctors.The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information, ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, invoices, financial statements, letters, case histories, transcriptions, and medical records.The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs, including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint.The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients.The standard office hours include some evening and weekend work.MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program.Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full-time position effective immediately.The salary is competitive and will depend on education and experience.Please apply in confidence by email to [e-mail].
-Refer to Scenario 9-1.OMC has always used a traditional method of interviewing that involved no constraints on the questions asked, no requirements for standardization, and a subjective assessment of the candidate.What type of interview did the organization use

• A)structured interview
• B)serial interview
• C)situational interview
• D)unstructured interview

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Definitions:

Orphan Prospect

A potential customer or client that has not been regularly followed-up with or is no longer under the care of a specific salesperson, often due to changes in staff or oversight.

Sales Call List

A compiled list of potential or current clients that sales representatives intend to contact or visit to sell a product or service.

Re-qualify Prospect

The process of reassessing prospects to ensure they still meet the necessary criteria for potential sales or business engagements.

Alternative-choice Close

A sales technique that presents the customer with a choice between two options, encouraging a decision to purchase.