Which of the Following Is the Most Important Tool in Establishing

question 53

Multiple Choice

Which of the following is the most important tool in establishing a relationship with the customer?

• A) company website
• B) company CRM system
• C) Facebook
• D) search engine display ads

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Definitions:

Retention Processes

Cognitive mechanisms that allow information or experiences to be stored in memory and retrieved for later use.

Imaginal System

A psychological concept referring to the capacity of the mind to imagine, visualize, or create mental images.

Mental Picture

A visual representation in the mind of objects, people, or situations that are not currently being viewed.

Imitation

The action of copying or reproducing someone else’s behavior, actions, or expressions, often as a method of learning or social interaction.