The Concept of "Customer Satisfaction" Is Broader Than the Concept

question 30

True/False

The concept of "customer satisfaction" is broader than the concept of "customer experience."

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Definitions:

Critical Thinking

The objective analysis and evaluation of an issue in order to form a judgment, involving skepticism and questioning of accepted conclusions.

Interpersonal

Relating to interactions and relationships between people.

Personal Trait

An individual's characteristic pattern of thinking, feeling, or behavior.

Easing Conflict

Techniques or strategies used to reduce tension and resolve disagreements in a peaceful manner.