A ________ Is a Repository of Customer Information That Records

question 75

Multiple Choice

A ________ is a repository of customer information that records all contacts that a customer has with a firm and generates a customer profile available to everyone in the firm with a need to know the customer.

• A) customer service chat system
• B) CRM system
• C) data warehouse
• D) transactive content system

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Definitions:

Credit Column

The column in an accounting ledger where credit transactions are recorded, reflecting increases in liabilities, equity, or revenue, or decreases in assets or expenses.

Service Revenue

The income a company earns from providing services as opposed to selling physical goods, and it is recorded as it is earned in the accounting period.

Balance Sheet Columns

Sections in a balance sheet that categorize assets, liabilities, and shareholder's equity at a specific point in time.

Unearned Revenue

Money received by a company for goods or services not yet delivered or provided; often considered a liability.