A Visitor with a Complaint Approaches the Nurses' Station Where

question 8

Multiple Choice

A visitor with a complaint approaches the nurses' station where several staff members are seated.The first person to handle this complaint is generally the:

• A)nurse manager.
• B)physician.
• C)respiratory therapist.
• D)HUC.

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Definitions:

Matrix Departmentalization

An organizational structure that combines two or more types of departmentalization, often functional and product, to leverage the benefits of both.

Decentralization

The distribution of decision-making governance closer to the level of individual parts or locations within an organization, rather than concentrated at a central point of authority.

Senior Executives

Top-level managers or administrators in an organization responsible for making strategic decisions and overseeing the entire operation.

Complex

Consisting of many different and connected parts, making something difficult to understand or to find a solution for.