Telephone Etiquette Is an Important Feature of the Hospital Unit

question 24

Multiple Choice

Telephone etiquette is an important feature of the hospital unit.What should you do to communicate the professionalism and caring attitude of the nursing unit?

• A)Do not worry about promptly answering the phone;the caller will think everyone is taking care of patients and will get a better impression of the unit.
• B)Do not spend time identifying yourself;the caller probably is not calling to talk with any one individual.
• C)When you do not know the answer,tell the caller that someone who can assist him or her will be located.
• D)Do not place the caller on hold;set the phone on the desk.It doesn't matter if the caller can hear the business around the nurses' station.

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Definitions:

Device Manager

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A feature in Windows operating systems that allows users to revert their computer's state to a previous point in time, aiming to recover from system malfunctions or other problems.

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Preboot Execution Environment, a protocol that allows computers to boot up and load operating systems over a network interface, bypassing the need for local storage.

Command Line PE Environment

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