Which of the Following Is TRUE of the Hold Button

question 31

Multiple Choice

Which of the following is TRUE of the hold button?

• A)When a caller is placed on hold,it is not possible to answer calls from other extensions.
• B)Patient confidentiality is breached when a call is placed on hold.
• C)One should return to the caller every 2 or 3 minutes to update the continuing hold.
• D)If a call requires a lengthy hold,the caller should be asked whether he or she would like to remain on hold or would prefer to leave a return call number.

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Definitions:

Medical Insurance Companies

Businesses that provide coverage for healthcare expenses to individuals or groups in exchange for premium payments.

Technological Change

The innovation and improvement in technology, processes, or methods, leading to increased efficiency, productivity, and new product development, affecting various sectors of an economy.

Productivity Growth

The increase in the efficiency of production in an economy, often measured by the output per unit of input over time.

Disposable Income

After-tax income. Term applies to individuals and to the nation.