The Appropriate Technique for Placing a Caller on Hold Would

question 3

Multiple Choice

The appropriate technique for placing a caller on hold would be to:

• A)ask the caller to hang on for a minute.
• B)ask the caller's permission and then immediately place him or her on hold before you receive an answer.
• C)ask permission prior to placing the caller on hold and wait for an answer.
• D)advise the caller that he or she will be placed on hold for a short time while you are pushing the hold button.

Discover the role of metacognitive strategies in learning.

Apply the concept of routine expertise in training for skill transferability across scenarios.

Explain the significance of overlearning in mastering lifesaving skills.

Evaluate the benefits of internally developed training programs.

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Definitions:

Elder Abuse

The mistreatment or exploitation of older individuals, which can be physical, emotional, financial, or neglectful in nature.

Older Adult

An individual who has reached a relatively advanced age, often considered to be ages 65 and above.

Psychological

Related to the mind or mental processes, affecting or concerning the psychological state of an individual.

Inflicting Harm

The act of causing physical, emotional, or psychological injury or damage to someone or something.