Telephone Etiquette Is an Important Feature of the Hospital Unit

question 24

Multiple Choice

Telephone etiquette is an important feature of the hospital unit.What should you do to communicate the professionalism and caring attitude of the nursing unit?

• A)Do not worry about promptly answering the phone;the caller will think everyone is taking care of patients and will get a better impression of the unit.
• B)Do not spend time identifying yourself;the caller probably is not calling to talk with any one individual.
• C)When you do not know the answer,tell the caller that someone who can assist him or her will be located.
• D)Do not place the caller on hold;set the phone on the desk.It doesn't matter if the caller can hear the business around the nurses' station.

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Definitions:

Thymine

One of the four nucleotide bases in DNA, pairing with adenine.

Enzyme

Biological molecules that significantly speed up the rate of virtually all of the chemical reactions within cells.

Organic Groups

Radicals or moieties consisting of carbon atoms bonded in various configurations, distinguishing organic from inorganic compounds.

Protein

Large, complex molecules that play many critical roles in the body, including in the structure, function, and regulation of tissues and organs.