The Appropriate Technique for Placing a Caller on Hold Would

question 3

Multiple Choice

The appropriate technique for placing a caller on hold would be to:

• A)ask the caller to hang on for a minute.
• B)ask the caller's permission and then immediately place him or her on hold before you receive an answer.
• C)ask permission prior to placing the caller on hold and wait for an answer.
• D)advise the caller that he or she will be placed on hold for a short time while you are pushing the hold button.

---

Definitions:

Channel

A medium through which a message is transmitted from sender to receiver, such as email, telephone, or face-to-face communication.

Written, Printed Communication

The exchange of information or messages through texts that are inscribed on a physical medium like paper.

Immediate Interaction

Direct and real-time communication or engagement between individuals or entities.

Written Medium

A form of communication that involves the expression of thoughts, ideas, or information through the written word, including books, articles, emails, and social media posts.