In the Middle of a Busy Afternoon,the HUC Is Confronted

question 28

Multiple Choice

In the middle of a busy afternoon,the HUC is confronted by an angry telephone caller.The best thing the HUC can do is:

• A)put the caller on hold to cool off.
• B)ignore the anger in what the caller is saying.
• C)acknowledge the caller's anger by saying,"I hear your frustration."
• D)allow the caller to be verbally abusive.

Understand the key concepts and theories of social movements.

Identify the factors that lead to the formation and mobilization of social movements.

Analyze the role of collective identity within social movements.

Understand the impact of disaster and collective behavior on communities.

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Definitions:

Authority

The power or right to give orders, make decisions, and enforce obedience.

Royal Colony

A type of colonial administration of the British overseas territories, governed directly by the crown through a royal governor.

Puritan Leaders

Influential figures within the Puritan movement, which was a significant religious reform movement within the Church of England, aiming to simplify and regulate forms of worship.