An Assertiveness Skill That Allows You to Defuse Criticism by Agreeing

question 10

Multiple Choice

An assertiveness skill that allows you to defuse criticism by agreeing with your critic but still remaining the judge of your own behavior is called:

• A)broken record.
• B)fogging.
• C)negative assertion.
• D)negative inquiry.

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Definitions:

CRM System

Customer Relationship Management System, a technology for managing all your company's relationships and interactions with current and potential customers.

Customer Personalization

Tailoring a service or product to accommodate specific interests or preferences of individual customers, often using data analytics.

Individualized Offers

Marketing strategy that involves creating and presenting offers tailored to the needs, preferences, or historical behaviors of individual customers.

Lifetime Value

The total worth to a business of a customer over the whole period of their relationship.