An Ineffective Method of Responding to a Visitor's Complaint Regarding

question 6

Multiple Choice

An ineffective method of responding to a visitor's complaint regarding his wife's care from the previous day (your day off) would involve:

• A)listening carefully and attentively to what the person is saying.
• B)refraining from eating or chewing gum while communicating.
• C)asking pertinent objective questions and gathering as many facts as possible.
• D)responding with statements such as,"I was not here yesterday," or "I'm not responsible for things like that."

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