The Five-Step Problem-Solving Model Is Frequently Used to Find Both

question 26

Multiple Choice

The five-step problem-solving model is frequently used to find both the cause of and the solution to a problem.The following problem was discussed at a staff meeting: During shift change report,patient call lights go unanswered for an unacceptable length of time.This fits within which step of the five-step problem-solving model?

• A)Identify which employee should be written up for objectionable behaviors.
• B)Identify and analyze the problem.
• C)Evaluate the plan after it has been in place for a given time.
• D)Identify alternative plans for a solution.