Which of the Following, If True, Most Supports the Decision

question 66

Multiple Choice

Which of the following, if true, most supports the decision to operate the Tokyo store in a manner similar to Tag-Mart stores in the U.S.?

• A)Customer service is of utmost importance to local shoppers.
• B)Finding efficient and knowledgeable employees in Tokyo is difficult.
• C)Other supercenter stores in Tokyo have gone out of business in the last year.
• D)Local shoppers desire both efficiency and low prices.

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Definitions:

Direct Dealing

The negotiation process between employers and employees (or their representatives) without the involvement of third-party mediators or arbitrators.

Surface Bargaining

A term used in labor relations, referring to the practice of negotiating a contract without the intention of reaching a meaningful agreement.

Unilateral Change

Actions taken by one party, especially by an employer regarding work conditions, without agreement from the other party, such as employees or unions.

BATNA

Best Alternative to a Negotiated Agreement; the most advantageous alternative course of action a party can take if negotiations fail and an agreement cannot be reached.