Which of the Following Is the Best Example of a Back-Office

question 103

Multiple Choice

Which of the following is the best example of a back-office BPO activity?

• A)customer service
• B)billing
• C)marketing
• D)technical support

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Definitions:

New-Customer Acquisition

The process of attracting and converting prospects into new customers for a business.

Sales Force Management

The planning, direction, and control of personal selling activities, including recruitment, selection, training, motivating, compensation, and evaluation as they apply to the sales force.

Personal Selling Activities

Direct interactions between sales representatives and potential customers aimed at making a sale and building customer relationships.

Predictive Analytics

Employing data, statistical methods, and machine learning approaches to forecast future events by analyzing past historical data.