One Research Study of TQM Successes and Failures Concluded That

question 87

Multiple Choice

One research study of TQM successes and failures concluded that a key ingredient in TQM programs is

• A) effective communication in all levels of management.
• B) excellent customer satisfaction.
• C) top management.
• D) formidable manufacturing practices.
• E) respected lower level employees.

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Definitions:

Scarcity

A fundamental economic problem of having seemingly unlimited human wants in a world of limited resources, leading to the necessity of making choices.

Microeconomics

The branch of economics that studies how individuals, households, and firms make decisions and allocate resources.

Alternatives

Options or choices available in any given situation.

Production

The process of creating goods and services through the combination of labor, capital, land, and technology.