When a Technician Shows Customers That He or She Can

question 13

Multiple Choice

When a technician shows customers that he or she can see the situation from their point of view, he or she is displaying:

• A) Compassion
• B) Empathy
• C) Sympathy
• D) Attitude

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Definitions:

Agglutination

The clumping together of particles or cells, often observed in reactions between antibodies and antigens.

Hemolysis

The rupture of red blood cells, leading to the release of hemoglobin into the blood plasma.

Hemostasis

Hemostasis is the process by which the body stops bleeding through blood clot formation at the site of a wound.

Hematopoiesis

The process by which the body produces blood cells and platelets, occurring in the bone marrow.