If Your Audience Seems Confused or Doesn't Understand Your Point

question 2

True/False

If your audience seems confused or doesn't understand your point, you should be more redundant.

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Definitions:

Service Encounter

The exchange between a consumer and a service provider at the time a service is delivered.

Distribution Site

is a location or platform where products or services are made available to purchasers or end-users.

Inconsistency

The lack of uniformity or stability in actions, values, methods, measures, principles, expectations, or outcomes.

Customer Service Experience

The perception and feelings of a customer about the support and services provided by a company throughout their purchase journey.