According to the ________, a Product That Is Promoted as Being

question 32

Multiple Choice

According to the ________, a product that is promoted as being better than it really is will create problems with customers even if its innate quality is already high.

• A) expectancy disconfirmation model
• B) total quality management model
• C) incidental similarity theory
• D) queuing theory

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Definitions:

Procedural Unconscionability

A legal term referring to a situation where one party to a contract is at such a severe disadvantage, usually because of imbalanced bargaining power, that the contract becomes unfair.

Consequential Damages

Damages that do not flow directly and immediately from an act but rather flow from the results of the act; damages that are indirect consequences of a breach of contract or certain other legal wrongs. Examples include personal injury, damage to property, and lost profits.

High Price Term

A condition or aspect of a contract that involves a significant cost or financial obligation.

Unconscionable Terms

Provisions in a contract that are so unjust or overwhelmingly one-sided in favor of the party who has the superior bargaining power that they are deemed voidable.