Citibank Decides to Open a Call Center in Mumbai, India

question 20

Multiple Choice

Citibank decides to open a call center in Mumbai, India because a detailed analysis of the country-specific advantages suggests that India is the optimal place for responding to customers' calls.Citibank is exploiting ________ by running a call center in India.

• A)value configuration synergies
• B)location economies
• C)geographic arbitrage
• D)value offshoring

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Definitions:

Sleep-Wake Cycle

Refers to the 24-hour daily rhythm that governs our sleep and wakefulness, largely controlled by our body's internal clock and external cues like light and darkness.

Circadian Rhythm

A cycle of bodily rhythm that occurs over a 24-hour period.

Infradian

Pertaining to biological rhythms with a frequency of less than one cycle in 24 hours, such as menstrual cycles.

Altered State

A condition of significant deviation from one’s normal mental or physical state, due to influences like meditation, drugs, or hypnosis.